Unifying customer service after forty-four mergers
Staff gained one place to see a customer's relationship with the company, across seven ERP and four CRM systems.
I help organisations work out what’s actually wrong before they spend money fixing the wrong thing.
Jira Is Waiting to Become Conscious
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Recent problems
- Episode 1 — Scrum Masters Should Be Unemployed
- Episode 2 — Jira Is Waiting to Become Conscious
- Episode 3 — coming soon
Selected work
Choosing honesty over false confidence in customer data
The customer-service platform remained usable throughout the matching engine's six-month withdrawal.
Building a voluntary community after an organisational transfer
The guild grew from five founding members to twelve active members, including after membership became fully voluntary.
Mentoring four people without one standard programme
All four people developed within their respective roles, without one standard mentoring programme.
How this starts
Diagnostic work, facilitation, coaching and mentoring, and short product or delivery interventions.
Remote. Short and defined by default, at low weekly hours, expandable when the engagement justifies it. Contracted through Roaming Minds House.
You do not need to know whether the situation calls for a diagnostic, facilitation, coaching, or something else. Working out what it actually is can be the first conversation.
Tell me what seems to be stuck: mathias_ottosen@roamingmindshouse.com